Refund policy

RETURN POLICY

At Krezi Dilz, we carefully inspect and package every order to ensure it arrives in perfect condition.

Due to the nature of our products, we do not accept returns or exchanges once an order has been delivered.

However, if your item arrives broken or damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging. We will gladly arrange a replacement or appropriate solution.

Please note:

  • Items must be reported within 24 hours of delivery.

  • We do not accept returns for change of mind, scent preference, or opened products.

REFUND POLICY

At Krezi Dilz, we do not offer cash refunds once an order has been placed and delivered.

If there is an issue with your order, we will gladly offer the following options:

  • Product Exchange: You may exchange the item for another product of equal value.

  • Store Gift Card: You may receive a gift card to use on a future purchase.

Please note:

  • Exchanges are only accepted for items that are damaged or defective upon delivery.

  • Customers must contact us within 24 hours of receiving the order with clear photos of the item and packaging.

We appreciate your understanding and thank you for shopping with Krezi Dilz.